We have outsourced all delivery and collection arrangements to third party service providers. Accordingly, we cannot, to the extent permitted by law, be liable for any loss or damage caused by them.

Delivery Type, Fees and Time Frames

Once your order has been placed online, Kwandwe Guest Services Online Safari Shop will determine your delivery options based on your delivery address and postal code. For South African orders, irrespective of whether you select door to door delivery, or door to counter delivery, Kwandwe Guest Services Online Safari Shop will deliver within 5-7 working days depending on where you live. For deliveries to anywhere outside of South Africa Kwandwe Guest Services Online Safari Shop, aims to have your package to you within 21 working days.

Stock Shortages

We cannot always guarantee stock availability. Please note that the stock of all items on offer is limited. If it happens that Kwandwe Guest Services Online Safari Shop is unable to fulfil any order at the advertised price because stock is sold out, Kwandwe Guest Services Online Safari Shop will let you know and you’ll be entitled to a reimbursement for the rand value you have paid for such product.

Delayed Deliveries

We are not responsible for delayed deliveries caused by any problems which may arise due to the importation of goods. This includes, but is not limited to, suppliers delaying orders, customs detaining shipments, acts of God, SARS inspections, customs inspections, Port Health inspections or flight delays. This means that if an order is delayed, the customer is not entitled to a refund. Delivery estimates are only estimates. Refunds will be made at the discretion of the company. After 30 working days from payment date refunds will be considered. Please do not purchase if you do not agree to these conditions. Further to this, if delivery is made and you are not available at the address and/or your phone number is not working – resulting in the shipment been returned to Kwandwe Guest Services Online Safari Shop you the customer will be liable for shipping costs due to non-delivery.

If you have any queries please contact us before making any purchase for any service through this website.